With over 100 practices nationwide, Lumino The Dentists has rapidly expanded across New Zealand, in part thanks to Brother's print technology partnership, which has grown right alongside them.
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From its launch in 2005, Lumino The Dentists has been on an incredible growth journey. Each year they’ve welcomed 8 to 10 new practices across New Zealand and by May 2016 their physical footprint reached 100.
With its rapid and continual expansion, Lumino needed a print technology partner that could grow with them across multiple sites, with the latest print and imaging technology and features, while keeping costs down.
Now, eight years on, Lumino and Brother are still enjoying a partnership founded on full transparency and simplicity, alongside expert business knowledge and personalised local support.
“As we grow through acquisition Brother understands the need for us to get set up quickly. Print solutions can be with us in 24 hours.” —Kieren Bainbridge, Lumino Systems Support Manager.
“As we grow through acquisition Brother understands the need for us to get set up quickly. Print solutions can be with us in 24 hours,” Lumino Systems Support Manager, Kieren Bainbridge, said.
Throughout its rapid growth, printers from the Brother business range (through its Managed Print Services (MPS) and Cost-Per-Page programme (CPP)) now sit in practices of all sizes across New Zealand.
Machines were hand selected for Lumino by Brother experts for their capabilities to handle large print volumes and demanding workloads. The more robust and larger printers, designed specifically for business, were complemented by printers suited to smaller dentist practices to ensure the right technology and service for different office needs.
Brother gave Lumino the best of both worlds, delivering print solutions for both big office needs and smaller practice requirements. With Brother’s MPS Cost Per Page programme Lumino enjoys up to 36 per cent cost savings from standard pricing with its pay-as-you-go agreement. In addition, the products are easy to use, reliable and technically savvy.
“Brother keeping track of toner replenishment and service logs means there’s one less thing to worry about.” —Kieren Bainbridge, Lumino Systems Support Manager.
Lumino also get the benefit of a full service and support package. Along with free delivery and installation, this includes a 7-day NZ helpdesk, 4 year on-site warranty, toner replenishment, remote monitoring, proactive maintenance and machine servicing.
“With Brother we know there are no hooks or hidden costs—the whole service is provided with no extra charges. We also have a great relationship with our Brother support expert, who looks after us so well and is really responsive to all our needs. Plus we’ve got weekend support if we need it from the Helpdesk,” Kieren said.
When toners are running low, Brother delivers new toner before it’s needed so they’re never caught short, ensuring that all Lumino practices remain efficient and productive workplaces.
“Brother keeping track of toner replenishment and service logs means there’s one less thing to worry about,” says Kieren.
For Kieren, the service went over and above his expectations with Brother understanding the need to work around patient priorities and keeping them up date with the latest technology trends to ensure they’re utilising the very best solutions for their business.
“They make life so easy. It’s that simple,” Kieren added.
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